Hopefully the site redesign means they've given other parts of their sales process some love, too: in particular, their self-service tool and their policy of forbidding people from registering personal licenses to personal emails.
EDIT: Looks like I got a reply from ilfak himself, but it was 6 days later and I didn't see it. If anyone from hex-rays is listening, here's a subject line with some order numbers in it: "Hex-Rays Invoice 2016-2240 orderID: (my-last-name)_4732_20160515". My email is (HN-username)@gmail. I never did get that license working, I'd greatly appreciate a reset.
Since you gave more details, we could check it out and the outcome is: you gave us your professional email address and we sent your license to it. So, from our perspective, it looks like a successfully completed transaction. As you have confirmed, you even received the invoice. You never came back with any complaints, so my guess is that you received your license.
Now, 4 years later, you are saying that the license was not working. What was the problem and why did you never contact us?
Yeah, I got bit. https://news.ycombinator.com/item?id=19316240
Hopefully the site redesign means they've given other parts of their sales process some love, too: in particular, their self-service tool and their policy of forbidding people from registering personal licenses to personal emails.
EDIT: Looks like I got a reply from ilfak himself, but it was 6 days later and I didn't see it. If anyone from hex-rays is listening, here's a subject line with some order numbers in it: "Hex-Rays Invoice 2016-2240 orderID: (my-last-name)_4732_20160515". My email is (HN-username)@gmail. I never did get that license working, I'd greatly appreciate a reset.