Some of those people, including poor people, pony up an extra $300 because they consider the value of the mac to be, say, $1000 higher. If you spend 1000 hours a year using a computer, and a mac is 50 cents an hour nicer to use, that's $500 per year.
Whatever you think of the mac experience, some people do find it significantly nicer, so for them it's worth buying.
I'm one anecdotal example of why Macs are sometimes worth the extra cash.
After being fed up with my old Toshiba laptop being crap, and their warranty department refusing to service (apparently bad fan bearings were "wear and tear" items), I splashed out for a top of the line MacBook Pro 2 years ago, and started experiencing problems soon after getting it - first the lid would refuse to close (the latch button got stuck), and then my HDD died. Anyhoo, long story short I sent it in twice, and in total got about 5 major parts replaced.
Rewind to 4 months ago, my machine was really on the fritz, VRAM was shot and would display random colors (textbook memory corruption). Below is everything that happened:
- Called Apple, waited <5 minutes for an agent.
- Gave the agent my info, and she immediately remarked that given my repair history I could qualify for a full replacement, and asked if I would like to proceed.
- Waited <5 minutes for tier 2 support.
- Tier 2 listened to my problem, got me to run some diagnostics to confirm my VRAM was shot, and after a few minutes authorized a full replacement, with a brand spanking new unibody MacBook Pro. I was handed off to a replacement rep via email and the shipping label was sent to me within an hour of hanging up.
- I have some projects in the pipe that I didn't want to put on ice for too long, so I called my rep after I shipped my old laptop off to explain, he sent the new one before even confirming with UPS that my old one was on the way back to Apple.
- That was Friday, it got here Tuesday - across a national border.
On this experience alone, and contrasted with the service I've received from Toshiba and Dell, Apple has basically cemented me as a repeat customer.
I've used Word on both, and Word on Mac is better. It's not particularly good, but it's got a lot going for it - namely, a de-emphasis on over-the-top menus for sidebars - and it takes advantage of a lot of the neat Mac stuff that Windows can't do. It's still really ugly, especially compared to Pages, but it's better.
I've used Word on both, and while I like the UI better on the Mac, it lacks VBScript, which completely rules it out for many users, and is much slower than its Windows counterpart.
Pages has a great UI, but doesn't do enough. There are an insane number of features that Word has, that even a high school student would need, that are entirely absent from Pages (a robust referencing system, for example).
What I would pay big money for is something that has the functionality of MS Word Mac, without the bloat, and as speedy as Pages.
I'm sure it'll come along eventually. And absolutely, Word on Windows has some good stuff too. My point was, the program on two different operating systems is quite different, so it's not worth judging somebody based on their liking Mac Word.
Whatever you think of the mac experience, some people do find it significantly nicer, so for them it's worth buying.
Also, Macs don't necessarily always cost more.