I think civic workers are generally aware of how much waste exists in their departments, but what is the motivation to change it? Any attempt at "efficiency" could very well backfire and mean the end of their own job.

For most civic workers menial tasks are the bane of their existence. You are not going to get fired for doing your job correctly

I think if anyone's tracking, this specific example is so far down the list it's not worth thinking about. 2 days total effort per month? That's peanuts for waste in most organisations, let alone government.