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> The phone numbers never stopped working. You just stopped calling

The bank managed to not fix the problem the last 4 times my grandmother called them. Every single problem required an appointment to fix (I suspect they're not even allowed to do anything with any account over phone given how many times this has happened).

Yes, her bank is bad and I've told her to switch. But I wouldn't expect any other bank to actually have good customer service.



No offense but it sounds like your grandmother has a skill issue.


Why should the customer of a bank need any skills? Surely the bank is the one that should have the skills.


We can't all be good at everything.




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